You always first contact the company/brand that made your product. Usually that company name is on the box, in the invoice/receipt, tracking, on the product itself, etc. Contact info also always comes with the product. You can also find contact info on the main Company’s website or ask me. If you are not able to reach anyone at the company easily or you are not being taken care of properly please contact me immediately and leave a message stating your situation and submit a Support response form.